Frequently Asked Questions
Everything you need to know about your favorite pocket-sized pens.
How long does shipping take?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 days depending on the destination.
Are Pokka Pens refillable?
Yes, our pens are designed to be long-lasting. You can purchase replacement ink cartridges directly from our store to keep your favorite pen writing for years.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer bulk discounts for corporate gifting?
Absolutely! We offer tiered pricing for bulk orders and custom branding options. Please contact our sales team for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Pokka Pens waterproof?
Our pens use high-quality document ink that is smudge-resistant and water-resistant once dry, making them perfect for everyday carry and outdoor use.